• Support the Sales Manager, Key Account Manager or VP Sales to meet their account goals
• Process requested quotes/proforma invoices
• Process and ship sample requests to customers
• Follow-up on orders/shipments to ensure all items are priced correctly and shipped in a timely manner
• Generate and reviewing sale history reports and produce any other requested report
• Set up new accounts in CRM and complete customer profiles
• Track leads, new projects and follow up as directed
• Complete the following tasks to ensure the processing of all customer orders:
• Receiving and entering orders in the system
• Maintaining an up to date listing of all available products and prices. Review for accuracy
• Maintain routine contact with plants, other departments and customers to track product movement and be able to make the determination of whether an order will be delivered as scheduled
• Daily monitoring of late order report and attempting to resolve and outstanding issues
• Drive key KPIs to enhance performance and look for continuous improvement
• Serve as a support executive, accountable to deliver an exceptional service in a dynamic and fast pace sales environment

• Diploma or Bachelor’s Degree from a recognised University in Sales, Marketing or equivalent
• Minimum 2 years’ experience in a similar role
• Expert knowledge of Office 365, Windows Technology, SQL Server and VMware
• Knowledge of CRM and ERP
• Knowledge of IT office tools

KEY RESULT AREAS

• Customer Satisfaction Index
• % of revenue to budget achieved
• % margin to plan
• % new business over total sales
• Sales pipeline strength
• Sales Qualified Lead (SQL) to win conversion rate

COMPETENCIES

• Analytical thinking and problem solving
• Action orientation
• Programme and project management
• Drive for results
• Relationship building
• Customer service orientation
• Verbal and written communication
• Financial acumen
• Environmental scanning
• Planning and organizing
• Monitoring and measuring