Toly Jobs



JOB SPECIFICATION

Job Title
Sales Support Executive
Job Major CategorySales, Marketing
Job Location
Zejtun, Malta
Job Description
  • Support the Sales Manager, Key Account Manager or VP Sales to meet their account goals
  • Process requested quotes/proforma invoices
  • Process and ship sample requests to customers
  • Follow-up on orders/shipments to ensure all items are priced correctly and shipped in a timely manner
  • Generate and reviewing sale history reports and produce any other requested report
  • Set up new accounts in CRM and complete customer profiles
  • Track leads, new projects and follow up as directed
  • Complete the following tasks to ensure the processing of all customer orders:
  • Receiving and entering orders in the system
  • Maintaining an up to date listing of all available products and prices. Review for accuracy
  • Maintain routine contact with plants, other departments and customers to track product movement and be able to make the determination of whether an order will be delivered as scheduled
  • Daily monitoring of late order report and attempting to resolve and outstanding issues
  • Drive key KPIs to enhance performance and look for continuous improvement
  • Serve as a support executive, accountable to deliver an exceptional service in a dynamic and fast pace sales environment
Qualifications, Experience, Requirements
  • Diploma or Bachelor’s Degree from a recognised University in Sales, Marketing or equivalent
  • Minimum 2 years’ experience in a similar role
  • Expert knowledge of Office 365, Windows Technology, SQL Server and VMware
  • Knowledge of CRM and ERP
  • Knowledge of IT office tools

 

KEY RESULT AREAS

 

  • Customer Satisfaction Index
  • % of revenue to budget achieved
  • % margin to plan
  • % new business over total sales
  • Sales pipeline strength
  • Sales Qualified Lead (SQL) to win conversion rate

 

COMPETENCIES

 

  • Analytical thinking and problem solving
  • Action orientation
  • Programme and project management
  • Drive for results
  • Relationship building
  • Customer service orientation
  • Verbal and written communication
  • Financial acumen
  • Environmental scanning
  • Planning and organizing
  • Monitoring and measuring

APPLY TO

Contact First Name
Stephen
Contact Last Name
Vella
Contact Email
vacancies@toly.com

Location

Telephone: +356 21693520 Country: Malta

  • Jo Webb
  • Jobs App
  • English
  • Created 03 Nov 2015
  • Modified 03 Nov 2015
  • Hits 1533